FAQ · Suspence Digital

FAQ

Questions we hear

Straight answers to what managers, clerks and library directors ask before they hire a web firm.

Can our office staff update the site themselves?

Yes. Staff post agendas, minutes, notices and news from a simple editor, with no code. Every site comes with hands-on training and a written how-to guide. If you'd rather not post at all, the care plan includes posting help.

Can you fix our current site instead of replacing it?

Often, yes. The accessibility fix-up and the ADA Deadline Package both work on the site you already have. If your current vendor controls the code, the free check tells you what we can fix directly and what you'd need to ask them for.

We're under contract with another web vendor. What are our options?

We'll look at the contract terms with you and plan around them. A new site can be built ahead of time and switched on the day your contract ends, with your content moved over and old links redirected so nothing breaks for residents.

Who hosts the site, and who owns it?

You do. We set up hosting and the domain in your organization's name, so the accounts, content and code all belong to you. Hosting for a typical township site costs little or nothing, and the care plan covers managing it.

What happens if you're unavailable?

Nothing is locked to us. Every site comes with written documentation of how it's built and how to update it, and you hold every account. Any qualified developer could pick up the work.

Do you work in person?

In Pennsylvania, New York and New Jersey, yes: we come to you for the kickoff meeting and staff training. In our other states, both happen by video, which works well for small offices. Day-to-day work is remote everywhere, and we can present proposals at board or council meetings by video.

Is the accessibility check really free?

Yes. You get a written report of what fails and what it would take to fix, with no obligation. See a sample report.

Do you work with counties and larger agencies?

Yes. For projects above bid limits we respond to RFPs, and our capability statement is ready for your files.

Don't see your question? Ask it in the quote form and you'll hear back within one business day.

Get a quote See a sample report